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"Emotional Intelligence in Sport "
By Bo Hanson - 4x Olympian, Coaching Consultant & Director of Athlete Assessments
Although emotional intelligence is still a relatively new term in sport, it certainly is not a new concept. For years we have marveled at how the great athletes are able to “switch themselves on” to create amazing performances with incredible consistency. We would describe them as being composed, mentally tough, having the right psychology, a great sports mind, emotionally controlled or simply determined or focused. Today we recognize these athletes as having high levels of competency in the area of emotional intelligence.
The key to emotional intelligence is the ability to control your emotions and create peak performance on demand. If only we could teach our athletes to do this consistently! But, what if we could? This article examines what emotional intelligence is and while wanting to develop this invaluable ability within your athletes is paramount, it isn’t the first step. Most importantly, coaches require high levels of emotional intelligence as the first priority. (Future articles will continue this topic and focus on developing emotional intelligence in our athletes.)
Background to Emotional Intelligence
Research and work in emotional intelligence can be dated back to the early 1900s when it was described as emotional expression (by Darwin) or social intelligence (by E. L. Thorndike in the 1920s). Into the 1980s it became more known with Howard Gardner's book titled “Frames of Mind: The Theory of Multiple Intelligences” which described it as intrapersonal intelligence (understanding yourself) and interpersonal intelligence (understanding others).
While the term emotional intelligence was used by many others in the 1980s and 90s, it became most recognized through the work of Daniel Goleman. His bestselling book “Emotional Intelligence: Why It Can Matter More Than IQ” brought about the widely popularized use of the term and he is now seen as the modern day guru on the topic.
In a nutshell, emotional Intelligence is the ability to identify, assess and manage the emotions of you, of others, and of groups. Even just reading the definition you can start to understand the significance of this to sport…
Emotional Intelligence in Business
Following Daniel Goleman’s work, the business world has been measuring and developing the emotional intelligence of its leaders, managers, sales people and key business performers for well over a decade. There are countless seminars, business training, corporate conferences, leadership courses and workshops that focus on emotional intelligence specifically. Business has recognized that the most effective leaders, managers and star performers are those who have the highest levels of emotional intelligence AND it is profitable!
Having high levels of emotional intelligence, suggests high levels of self-awareness (knowledge of strengths, limitations, skills, values and beliefs) and enables business leaders to build more productive relationships with those around them. When someone understands themselves, they are better equipped to understand others. This assists business leaders to influence others to take action to achieve their organizational goals and business targets.
Just as emotional intelligence has helped business leaders to improve their performance, the same is possible for coaches who want to improve their ability to maximize the performance of their athletes.
Emotional Intelligence Defined
Essentially emotional intelligence is defined as:
- The ability to recognize your own emotional state, that is how you are feeling.
- Sense the emotions in others.
- Knowing how to motivate yourself to create your best performance.
- Build productive relationships with others.
Fundamental to understanding emotional intelligence is knowing that emotional intelligence is a competency based framework. This means, each of us already has a level of skill in emotional intelligence, it is just the degree of its development. It is the same as having different levels of skill in shooting a basketball from the 3 point line. Some have an excellent skill level, others have beginner level and there are numerous degrees in between.
What is most important, is knowing emotional intelligence is a skill and it can be developed. It is not inherent in us; emotional intelligence can be taught, learnt and continually developed.
Within the emotional intelligence framework, as described by Daniel Goleman, there are four quadrants.
Daniel Goleman’s 4 Quadrant Model of Emotional Intelligence
SELF AWARENESS Emotional Self Awareness Accurate Self Assessment Self Confidence |
SOCIAL AWARENESS Empathy Organizational Awareness Service Orientation |
SELF MANAGEMENT Emotional Self Control Transparency Adaptability Achievement Orientation Initiative Optimism |
RELATIONSHIP MANAGEMENT Influencing Others Developing Others Inspirational Leadership Conflict Management Teamwork / Collaboration Change Catalyst |
You can note that there is a total of 18 competencies. Global studies have shown that for leaders to be effective, that they must have high level competency in six core areas. Coaches are leaders and play a very critical role. It makes perfect sense to apply this leadership model to coaching effectiveness.
The six core areas for leadership and most critical aspects of emotional intelligence are:
- Emotional Self Awareness (within the Self Awareness Quadrant)
- Accurate Self Assessment (Self Awareness)
- Self Confidence (Self Awareness)
- Emotional Self Control (Self Management)
- Empathy (Social Awareness)
- Influencing Others (Relationship Management)
In future articles, we will dedicate more time and discussion to each of these most critical factors. However, as you note from the diagram above, half of the six most critical aspects of emotional intelligence are within the Self-Awareness quadrant. Also, what further emphasizes the importance of this Self-Awareness quadrant, is that the other three quadrants depend on having a strong level of Self Awareness as a pre-requisite. It becomes very obvious for the necessity of self awareness in sport, whether you are a coach, athlete, referee, umpire or in sports management. And this is why we believe so strongly in the use of self awareness tools such as the Athlete Assessments CoachDISC and AthleteDISC profiles.
Self Awareness is the Most Critical Aspect of Emotional Intelligence
Self-awareness is the cornerstone of furtherdevelopment of emotional intelligence.It is a function of the degree to which you understand yourself. Self-awareness encompasses knowledge of your strengths, limitations andhow your emotions and behaviors create your sporting results.
Developing self-awareness can help us to recognize the specific triggers creating certain emotional and behavioral responses. When we develop self-awareness, we can begin to choose the types of behaviors that create great and consistent performances.
Self-awareness is also a prerequisite for effective communication and interpersonal relations, as well as for developing empathy for others.
To specifically help athletes, coaches and sports professionals build self awareness, Athlete Assessments developed the behavioral profiling products - AthleteDISC for athletes, and CoachDISC for coaches and ManagerDISC for team managers, sports administrators and other sports professionals. Not only do the profiles measure your perception of yourself, it includes the optional capability to invite others to provide you with feedback as they see you in your sport and role. (You can read about the benefits of AthleteDISC, CoachDISC and ManagerDISC as they apply to athletes, coaches and sports professionals. Or you may also be interested in the proven methodology behind these profiles or learn about the importance of sports profiling.)
Recent studies into creating high performance in sport have also suggested self-awareness to be a critical factor (see our article on the Canadian Olympic Study.)
Self Management and Emotional Self control in Sport
The Self-Management quadrant contains the vital aspect of Emotional Self Control. Development of this competency is vital for both coaches and athletes. It is this competency which separates the star performers from those who technically can do the job but are inconsistent due to factors such as the moment carrying them away etc.
Emotional Self Control in sport is the ability to control emotional impulses which lead to poor performance, to create emotions which lead to good performance and to be disciplined enough to know when to do either. For example, when watching your athlete perform poorly, as sometimes happens, although it makes you frustrated, are you able to recognize this frustration (emotional self-awareness) and then are you able to adapt this emotion to a more productive one, before you begin interacting with your athlete. If you spend some time to consider, are you able to produce the type of emotional state which you know helps you to perform at your best. Do you know what state this is? This is an example of both emotional self-awareness and emotional self-control.
Social Awareness and Empathy in Sport
Within the Social Awareness quadrant is the critical competency of Empathy. As far as coaching effectiveness goes, having empathy gives you the ability to “read” your athletes, to gauge how they are feeling and to respond most appropriately. Coaches who do not have this competency set unreasonable demands on their athletes and miss the signs an athlete gives when they are disengaging. When an athlete becomes disengaged, it is difficult to bring them back on board and into your program – they may be physically present, but are they emotionally and mentally.
Empathy is about noticing the small signs that always precede a given performance, great or poor.
In improving any performance, 75% of the improvement equation lies in self-awareness of the need to improve, the methods to improve and the strategy to improve.
Relationship Management and Influencing Others
Building relationships with anyone is a function of understanding what makes that individual tick. Those coaches who build close relationships with their athletes do so because they are able to develop trust. Trust is often founded in genuine understanding and by learning to treat (coach) your athletes according to their individual needs. When this happens, you show your athletes how much you value them (they feel important). When anyone feels like they are important, they are more likely to engage and be involved in their sport.
In addition, when your athletes trust you as their coach, you are able to influence them. Influence is about not having to “tell” them what to do. It is more about being able to role model the behavior you want to see in them. They follow you willingly and as such, feel a sense of ownership over their actions.
Without influence, all you can do as a coach is “direct” your athletes and as they become more experienced, they start to resent being “directed”. In the business world, managers who “direct” their experienced employees are accused of “micromanaging”. It is highly disengaging and most employees leave their managers because of this. The same happens in sport. People are people.
Where to from here
In future articles, we explore in more depth the other emotional intelligence competencies and specifically look at how to develop emotional intelligence in our athletes.
Remember, the cornerstone of emotional intelligence is self-awareness. Any tool which assists to develop self-awareness is valuable in enabling your best performances.
To find out more about developing your self-awareness through the use of Athlete Assessments sports profiles please visit the information pages for athletes, for coaches, for team managers & sports professionals and/or for performance consultants. Or contact us today to find out how we can help you to become a better athlete, coach or consultant.
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